In case of conflict, the consumer can resort to an Alternative Consumer Dispute Resolution Entity. The updated list of these entities is available on the General Consumer Directorate website, at www.consumidor.gov.pt.

On this Consumer Portal, you can consult the list of Alternative Dispute Resolution Entities and Municipal Consumer Information Centers by accessing “Consumer disputes”.

We have left you 2 entities for Alternative Dispute Resolution, which you can contact below:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Email: geral@cniacc.pt

https://www.cniacc.pt/pt

Lisbon Consumer Dispute Arbitration Center

Telephone:  (+351) 218 ​​80 70 30

Fax:  (+351) 218 ​​80 70 38

Address:  Rua dos Douradores, nº 112 – 2º 1100 – 207 Lisbon

Email:  juridico@centroarbitragemlisboa.pt

More information at www.consumidor.gov.pt.